Privacy Policy for Product Simple LLC

1. Introduction

Product Simple LLC ("we," "our," "us") is committed to protecting the privacy of our users ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online ordering platform, Product Simple. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the platform.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Includes your name, email address, phone number, billing and shipping address, and payment details when you create an account, place an order, or fill out any forms on our platform, such as contact forms.
• Order Information: Details about the products you order, including customization preferences and transaction history.
• Technical Information: Includes your IP address, browser type, operating system, and access times, collected through cookies and similar technologies.
• Usage Information: Information on how you use the platform, such as the pages you visit and the actions you take.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• To Process Orders: To manage and fulfill your orders, including communication regarding your order status.
• To Improve Our Platform: To personalize your experience and improve our website's content and functionality.
• To Communicate with You: To respond to inquiries made through contact forms, send updates, promotions, and marketing materials, with your consent.
• To Ensure Security: To protect against fraudulent activities and ensure the security of our platform.
• To Share with Participating Merchants: Your order details, including personal information and specific order preferences, are shared with the supermarkets, delis, and other businesses ("Merchants") from which you place an order. These Merchants require this information to process and fulfill your order.
• For Internal Reports and Analytics: To analyze usage patterns, improve the functionality of our platform, and develop new features. This helps us understand how our users interact with our platform, allowing us to make informed business decisions and enhance your experience.
• To Provide Merchants with Reports and Analytics: Merchants may access certain reports and analytical data related to their business performance and customer interactions. This data helps merchants optimize their offerings and improve their services.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that help us operate the platform, process payments, or deliver orders.
• With Merchants: We share your personal information, including order details, with the specific Merchants you order from through our platform. These Merchants use your information solely for the purpose of fulfilling your order and providing customer service. Merchants also receive access to certain reports and analytical data related to their business.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• Legal Requirements: When required by law, or to protect our rights and comply with legal obligations.

5. Data Security

We implement industry-standard security measures to protect your information. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights

You have certain rights regarding your personal information, including the right to access, update, or delete your personal data. To exercise these rights, please contact us at inquiries@product-simple.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccuracies in your personal information.
• Right to Erasure: You can request that we delete your personal information, subject to certain conditions.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. You can control cookies through your browser settings, but disabling them may affect your experience.

8. Children’s Privacy

Our platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this policy.

10. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Email: inquiries@product-simple.com